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Mission Statement
LeatherDeskSets.com is committed to providing the highest quality office accessories, extraordinarily fast shipping, and customer service that will leave a smile on your face.
Company Info
Today we are proud to be the largest supplier of leather desk accessories online. We have grown into this role by providing the competitive advantages highlighted below.
Satisfaction Guaranteed
Every item we sell is backed by our 100% "satisfaction guaranteed" promise. We truly believe in the products we sell and we provide the best guarantee as a result of this belief. This means no restocking fees and hassle free returns and exchanges. See the complete policy for more details.
Faster Service @ Competitive Prices
98% of our orders, if ordered by 3:00 PM, EST, ship the same day. Whether ordered online via our secure server, or by phone, you'll receive an email confirmation of your order and tracking email by 5:00 PM, EST. In addition to this incredibly fast shipping, most of our products are priced at or below our competitor's prices.
Largest Selection of Desk Accessories Anywhere
We currently have over 240 individual items. Plus, we have over 47 desk sets with hundreds of possible combinations of options. We know that you will save time by finding exactly what you need without having to spend several weeks looking for the perfect item
Custom Leather Products with No Minimums
Looking for a different size, shape, color or style? Not only can we create a custom item to fit your specialized needs, but there is no minimum for custom orders, so call today for a quote!.
We invite you to enjoy these greats benefits today.
For assistance making a purchase please call 866-433-7573.
Contact Information
Orders
Toll Free 866-433-7573
Local
(352) 332-3613
Fax (352) 332-8252
Email sales@leatherdesksets.com
Catalog
Request a catalog by calling us:
866-433-7573 or online click here
Mail
Leather Desk Sets.Com
A division of The Elegant Office, Inc.
5200 NW 43rd Street
Suite 102 - 256
Gainesville, FL 32606
Mon - Fri 9 to 5, EST.
Phone
Toll Free 866-433-7573
Local (352) 332-3613
Fax (352) 332-8252
Mon - Fri 9 to 5, EST.
Email
For Sales &
Customer Service: sales@leatherdesksets.com
For Comments: feedback@leatherdesksets.com
Customer Service:
Our mission is to provide you, the consumer, with the highest quality desk and office accessories. Our business is founded on the principle that if you exceed clients' expectations, he or she will not only return, but refer others as well. We try to satisfy all of your expectations and to exceed them when possible. Leather Desk Sets.com, a division of The Elegant Office Inc, is a family owned and operated business with all the service perks of a small hometown operation. With our toll free service line, each and every call to
Leather Desk Sets.com is free and will connect you to a live person. So whether you need warranty advice, service information, product specs or to place an order, our staff is here when you need us, via email or voice. Please take advantage of this service . We thank you for your business...
Our Satisfaction Guarantee:
Buy with peace of mind with our 100% satisfaction guarantee!
If for any reason you are not satisfied with your purchase, you may return or exchange the product. To receive a full refund of the product price, please follow these guidelines.
- All products must be returned in the same condition you received them in, with the manufacturer's tags and packaging (retail box and shipping carton). Specific return instructions are reviewed below.
- All purchases must be returned within 30 days for a full refund.
- We do not accept returns or exchanges for decorated product, custom orders or international shipments.
- Please follow the Return Policies noted below.
Accepted Methods of Payments:
We accept Visa, MasterCard, American Express, Discover; Personal & Business Checks (allow 10 days to clear). For your protection on some orders we may require that a photocopy of both the front and back of the credit card be faxed to us prior to the order being shipped.
Unused credits expire after six months.
Shipping & Handling:
Although we cannot do so with each and every order, we make every effort to ship your order the same day. We are able to ship most orders via ground, 3 Day, 2 Day or Overnight services. We use UPS for most of our package deliveries. In some cases we will use USPS to process ground APO requests; larger items may be shipped by air freight or common carrier. However, we do not provide insurance for these items. Please proceed with this in mind.
NOTE: The Elegant Office cannot be responsible for delays due to weather or mechanical matters involving the carrier’s equipment.
We sometimes offer “free shipping” promotions. During these events, free shipping applies only to ground services within the Continental United States and will exclude certain items (primarily large, bulky or items with excessive weight). Orders processed without freight, or where freight has been waived, will be charged actual shipping expenses in the event of a return, and these shipping charges are not subject to return credit.
International Orders:
ALL international orders will be sent via UPS to the billing address on the credit card without exception. All packages will be sent signature required. The Elegant Office Inc is not responsible for packages lost, damaged or seized by customs. Orders cannot be cancelled once they have been shipped. We cannot accept returns or exchanges on items shipped internationally. Shipments may take up to 6 weeks for delivery.
If you are located in Europe, please visit our other sites:
www.theelegantoffice.co.uk
www.theelegantoffice.eu
International Shipping Options :
For shipments outside of North America :
UPS Worldwide Expedited and UPS Worldwide Express services include customs fees, but do not include duties or taxes.
.
For shipments to Canada:
Canada Standard - Brokerage fee not included. Estimated delivery time: 5-7 business days
Canada Expedited - Brokerage fee included. Estimated delivery time: 2 business days
Canada Express - Brokerage fee included. Estimated delivery time: 1 business day
Please note: Customer will still pay the Canadian tax on all shipments.
Please call or email us if you have any questions about international ordering.
Leatherdesksets.com, a division of The Elegant Office Inc,
is not responsible for packages lost, damaged or seized by customs. Orders cannot be cancelled once they have been shipped. We cannot accept returns or exchanges on items shipped internationally. Shipments may take up to 6 weeks for delivery. Please call or email us if you have any questions about international ordering.
Returns & Exchange Policies:
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly process a Return Authorization (RA). RA’s must be requested within 30 days of receipt of your merchandise. Returned items should include the manufacturer’s packaging and tags and be in the same condition as when it was delivered to you. Used merchandise cannot be returned unless defective.
In order to receive full credit for your return, please follow these steps.
- Call our Customer Service Department (866.433.7573) to request a Return Authorization Number (RA#). The authorization number, pending credit memo and return instructions will be emailed to you.
- Package the item in the original shipping carton. NOTE: The retail package many products come with is NOT suitable for shipping. Returns that are sent using the retail package as the shipping carton will be refused and no refund will be issued.
- Enclose a copy of the pending credit memo (sent via email with RA#).
- Use packing materials to provide adequate cushioning and protection for the item being shipped.
- Clearly write the Return Authorization (RA) # on the package. Returns received without a RA# are subject to a 20% Restocking Charge.
- Although most of our shipments are sent via UPS, you may use any carrier. Be aware that many provide some insurance with their service but additional insurance may be needed to cover the cost of the item. As the shipper, you are responsible for items that are damaged while being returned.
- RA#s are valid for 14 days after they are processed.
- All returns must be received within 30 days –No Exceptions Please!
Once the item is inspected, a credit will be processed and a copy will be emailed to you. Allow four weeks to process returns.
The credit will be less freight and any applicable restocking fees. Orders processed without freight, or where freight has been waived, will be charged actual shipping expenses in the event of a return, and these shipping charges are not subject to return credit.
We can only refund money to the original purchaser. If item was received as a gift the items may be exchanged for different items. However to receive any cash back the return must be made by the original purchaser.
Special Orders/Custom Orders/Non-Stock Products:
This pertains to items that have been special ordered, custom made, or have been decorated with a logo, initials or a name.
Orders for special, custom, or non-stock products must be cancelled in writing before any production has begun. A cancellation fee will be applied to all special, custom, or non-stock orders that have been cancelled prior to production. No special, custom, or non-stock order can be cancelled after production has started or after it has shipped from the distribution or manufacturing facility.
The Elegant Office provides custom items, made according to your specifications. Such orders are quoted individually. Please contact us to further discuss your needs. In the event a custom item is damaged during shipping, we will replace the items.
Exchanges:
Please follow the same steps referenced above for returning product.
If shipping charges were charged for the original shipment, they will not be billed to ship the item selected as the exchange. If shipping charges were not billed originally, they will be charged to ship the exchange item.
For obvious reasons, orders that have been shipped but not yet received cannot be cancelled. You can, however, return them within the terms of this document once you receive the merchandise.
Damaged Product:
Please notify us within 24 hours if your order is damaged so we can initiate the needed steps to replace that product. In many cases, the manufacturer will require that the damaged product be returned IN ITS ORIGINAL SHIPPING CARTON. We will not be held responsible in the event shipper damage is not reported to us within the 24 hour time period stated above.
Cancellation Policy
Orders placed with The Elegant Office, Inc. that are cancelled may incur a 15% Cancellation Charge. Additional charges might be incurred if production has already begun. Orders that have already shipped cannot be cancelled.
Holiday Extended Returns & Exchange Policies:
Purchases made between November 1st and December 15th can be returned through January 15th 2010. All other terms and conditions are applicable.
Guaranteed* Holiday Delivery:
To accommodate last minute purchases, at times we may offer Guaranteed Holiday Delivery. Though it rarely happens, on occasion we are unable to deliver as promised. In that event, we will fully refund the price of your shipping, plus 10% of your purchase price (up to a maximum of $200). Though we hope it does not happen, in the event we do fall short, we will gladly honor our guarantee. *NOTE: The Elegant Office cannot be responsible for delays due to weather or mechanical matters involving the carrier’s equipment.
Gift Certificates:
Gift Certificate(s) are neither refundable nor returnable. Lost, stolen or damaged Gift
Certificates may be canceled and replaced with appropriate proof of purchase. Gift certificates expire 18 months after purchase.
Gift Cards:
Orders process with free gift card
service or where the fee for this service
has been waived will be charged $4.75 in the
event of a return, and this service charge
is not subject to return credit.
Warranty:
1 Year Warranty
Leatherdesksets.com, a division of The Elegant Office Inc., warrants that The Elegant Office brand products are free from defects in materials or workmanship. Leatherdesksets.com will repair or replace with comparable product, at its option and free of charge, any product, part, or component which fails under normal use as a result of such defect. This warranty applies from the date of sale, and is valid only for the original purchaser.
Exclusions
This warranty does not apply to product failure resulting from:
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Normal wear and tear
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Failure to apply, install, or maintain products according to published The Elegant Office instructions and guidelines
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Abuse, misuse, or accident
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Alteration or modification of the product
THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR PRODUCT DEFECT AND NO OTHER EXPRESS OR IMPLIED WARRANTY IS PROVIDED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. LEATHERDESKSETS.COM, A DIVISION OF THE ELEGANT OFFICE , INC SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY PRODUCT DEFECT.
Privacy Policy:
WE DO NOT SHARE CUSTOMER INFORMATION!
We collect email addresses and personal information on our website to assist our company in handling orders and improving our marketing. Pages browsed, hyperlinks clicked, and sites referred from may be saved to help our marketing group further develop our website's functionality.
Personal information provided by our customers will not be shared with third parties, unless necessary to complete a customer's order. Our customers' personal information may be used to make our marketing more efficient.
We do not share email addresses with third parties or any other personal information with our marketing partners. We may at times email our customers with updates to our products and monthly specials. All customers have the option to be removed from our email list.
Customers will only be contacted by phone when it is necessary to assist in the completion of their orders. We do not share customers' phone numbers with third parties.
For answers to any questions about this policy or website, please contact our customer service department at Toll Free 866-433-7573 during our office hours of 9:00 a.m. to 5:00 p.m. EST.
*Leatherdesksets.com reserves the right to change/modify our terms and conditions at any time without notice.
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